Grievance officer
If something on Orbit breaks our community rules or the law, or you have a complaint about how we handled your data, write to our Grievance Officer.
- Grievance Officer, Novarque (the name is published here before Orbit opens beyond testing)
- Email: grievance@novarque.com
- Postal address: published here with the company's registered address
How to complain
Say what the complaint is about (a post, a comment, an account, or how we handled your data), where it is in the app, and why it is wrong; a screenshot helps. Tell us how to reach you. You can also report any person or post in the app.
What happens, and when
- We acknowledge every complaint within 24 hours.
- We resolve it within seven days.
- A request to remove content that breaks the community rules is dealt with within 36 hours.
- Content that shows you in a private or intimate way, in full or partial nudity or in a sexual act, or that impersonates you, including a morphed image, is removed within two hours of your complaint.
- An order from a court, or a reasoned written direction from an authorised officer, is acted on within three hours.
If you are not satisfied
If you disagree with the Grievance Officer's decision, or we miss these times, you can appeal to the Grievance Appellate Committee at gac.gov.in within 30 days. For a complaint about your personal data, you can then go to the Data Protection Board of India.
For authorities
Orders, notices and directions go to the same address, and each one is acknowledged when it arrives.