Support
Write to us at support@novarque.com. A person on the team reads every message.
Quick answers
- The sign-in code did not arrive. Look in your spam folder; the code is valid for 10 minutes, and you can ask for a new one.
- Someone is bothering you. Block or report them from their profile, or from the post, in the app.
- You want your account gone. Delete it in the app, or ask us to delete it if you no longer have the phone.
- A complaint about content or your data. Write to our Grievance Officer.
- What you can post. Up to 10 photos in one post, or one video of 4 to 20 seconds. A photo up to 20 MB, a video up to 250 MB, a caption up to 500 characters. Stories last a day.
- What Orbit Plus costs. US$5 a month in every country, billed by Apple in your own currency. With Plus you can have 2,000 friends and keep 2,000 posts, instead of 100 of each.